Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Olive TaxPro platform, operated by REPLACE_ME (registered business name), a practising Chartered Accountancy firm ("we", "us", "our"). By creating an account or using the Platform, you agree to these Terms.

1. Nature of Services

Olive TaxPro is a technology platform through which our firm delivers Chartered Accountancy services — income tax (ITR) filing, GST compliance, TDS returns, statutory and tax audit, ROC/company law filings, payroll, and related advisory services. Every filing, computation, and audit opinion is reviewed and approved by a qualified professional before submission — the Platform assists our team, it does not replace professional judgment on your specific case.

2. Engagements and Fees

• Each service you request is tracked as a distinct engagement, with its own scope, fee, and status, visible in your workspace.
• Fees are as displayed at the time of request confirmation, plus applicable GST. Our team may confirm or adjust the fee based on the actual complexity of your case before any payment is collected.
• Payments are processed through our payment partner (Razorpay); we do not store your card details.
• Refunds, where applicable, follow our refund policy — contact your assigned CA or support for a specific case.

3. Your Responsibilities

• You are responsible for the accuracy and completeness of the information and documents you provide. We prepare filings based on what you share with us.
• You must review and approve computations before we file on your behalf — final filing decisions require your explicit sign-off in the Platform where the workflow requires it.
• You must keep your login credentials confidential and notify us immediately of any unauthorized access.
• You are responsible for meeting statutory deadlines for providing documents; delays on your part may affect our ability to meet filing deadlines.

4. Professional Limitations

We provide services within the scope of a practising CA firm under the applicable regulations of the Institute of Chartered Accountants of India (ICAI). Nothing on this Platform constitutes legal advice, investment advice, or a guarantee of any specific tax outcome, refund amount, or assessment result — outcomes depend on facts specific to your case and applicable law, which can change.

5. AI-Assisted Features

The Platform's AI chat assistant provides general reference information only (it explicitly says so in every response) and is not a substitute for advice from your assigned CA. AI-assisted document data extraction, where you have consented to it, is reviewed by our team before being relied upon in any filing — it is an aid to our staff's workflow, not an unsupervised decision-maker.

6. Account Suspension and Termination

We may suspend or terminate access to the Platform for violation of these Terms, suspected fraud, or non-payment of fees, subject to completing any statutory obligations already in progress (e.g. a filing already submitted to a government portal). You may close your account at any time by contacting support; certain records will be retained per our Privacy Policy and statutory retention requirements.

7. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising from use of the Platform is limited to the fees paid for the specific engagement giving rise to the claim. We are not liable for penalties, interest, or losses arising from inaccurate or incomplete information you provided, or from your failure to review and approve a computation before its statutory deadline.

8. Governing Law

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of REPLACE_ME (city/jurisdiction).

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform after an update constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms can be directed to REPLACE_ME (support email).